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Delivery time

In an estimated time of 1 - 3 days, you will receive an email with the tracking information for your order.

Shipping info

These windows may be slightly affected by holidays and weekends.

The estimated time of arrival is a maximum of 7 days from the day you made the purchase.

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Find your order

From the day you place the order, you will receive an e-mail confirming tracking information for your order within an estimated time period of 48-72 hours.

If your order has been processed, you will be able to obtain the tracking number by entering your order code and the e-mail address you used to place the order:

The transport company may take between 3 and 7 days to activate the identifier for online tracking, so we would ask you to be patient if it does not appear as active immediately on the website.

Find the TRD number of your order

TRD-EM-number instructions

Amending an order or delivery address

You have 12 hours from the moment you place your order to request a change of delivery address. Once 12 hours have passed it is likely that we will already have begun processing your order and will not be able to amend it. We process all orders as quickly as possible to ensure that you receive them without delay. As such, should you need to make an amendment to your order, we would suggest that you request said amendment the same day that you placed the order. You should be aware that your order may have already been processed and in that case we will not be able to amend it.

If you wish to modify your order, you can do so through the following link: Modify

Order cancellation

You have 12 hours from the moment you place your order to request cancellation. Once 12 hours have passed, we will already be processing your order and will not be able to cancel it. We process all orders as quickly as possible to ensure that you receive them without delay.

If you wish to cancel your order, you can do it through the following link: Cancel here

Incidents with your order

Attention: This section relates to issues with your order that do not involve a refund

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Returning my order

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Returns request

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Payment methods. How to make the purchase

All of our orders are placed on our website through our online store. The payment methods we accept are:

  • Credit/debit card
  • Paypal (if the currency you are trying to pay with is valid with Paypal)
  • Please enter a single phone number, with all numbers together and no spaces or hyphens.
  • You should fill in all the spaces for your delivery address. If you are unable to fill in one of the spaces for your address, please just enter your city or country again, for example.

Check that the payment method that you are using has sufficient funds and is valid for making online purchases. You should also check that the currency is accepted for the payment methods.

Check that you have entered your card number correctly. Enter the CSV code. If you don’t know what this, you can find it on your card:

Credit card

Duplicated order

Duplicated order

If you have placed two orders, please fill in this form so that we can help you as soon as possible:

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User manuals

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TRD-EM-number instructions

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Customs fee

Dear customers:

If the shipping company or customs indicate that you must pay a fee for your order, don't worry. Customs duties are granted randomly to orders entering each country, so it's not up to us. We recommend that you pay the invoice for this fee and that you attach a photo of the invoice you have paid. We will refund that amount in the same way you paid for your order.

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Other queries

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Data processing information

Personal information supplied to us will be used for the following purposes: deliveries, promotions, offers, competitions and providing information for when we need to contact you. For the purposes mentioned above, we will need to obtain the following personal information: name, e-mail address, postal address and phone number.

It is important to inform you that you have the right to cancel marketing notifications. FOLLOW THE DIRECTIONS DETAILED IN ‘Cancel Newsletter subscription’.

Billing information

If you want to change your billing information enter the fields below.

Find the TRD number of your order

TRD-EM-number instructions

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Cancel Newsletter

If you wish to stop receiving emails and advertising messages with our offers, please use the following links:

Important: It is possible that at some point you accepted the sending of push notifications. This is done automatically on your browser. You can deactivate this in your device’s settings.

You can deactivate advertising e-mails by unsubscribing your e-mail address using the ‘unsubscribe’ option at the bottom of any promotional e-mail that you have received.

ECOMPROMEDIA

Due to the international virus COVID-19, logistics companies are being very rigorous with all shipments. All orders will be delayed due to established sanitary controls. Please accept our apologies for any inconvenience. We ask for patience at this time, we will deliver your order.